Printer Troubleshooting

Problem : My Brother HL-6180DW Control Panel Key Is Not Responding

The Brother HL-6180DW is an all-in-one printer designed for small workgroups. This machine is also built for heavy-duty printing. It uses the TN780 super high yield toner cartridges that prints up to 12,000 pages. With this capacity and frequent high-volume printing, this makes it more prone to mechanical and network problems. You might also find that your control panel key is not working.


  • The control panel may be stuck
  • The control panel may have a mechanical problem.

What you should do:

Step 1. Unplug the Brother HL-6180DW from the outlet. Let it sit for about 30 seconds and then plug it back again. Switch power on.

Check the LCD display.

Step 2. See if the display shows date and time or other control options. When it does, proceed to step 3.

However, if the LCD display shows an error message. Fix the error according to your manual instructions.

Step 3. If the LCD display is blank, check the power supply cord if it is properly connected. If using a surge protector, you might need to directly plug the machine on a wall socket.

Step 4. Test the control panel keys. Press the dial pad and see if it responds accordingly on the LCD display.

Step 5. If nothing happens, gently massage each key in a circular motion. This will dislodge any possible stuck keys.

Step 6. Run a test again. Press any key on the dial pad.

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After the initial steps are completed and the keys are still not working, it is time to call the technician.

The Brother HL-6180DW is a heavy-duty printer and can carry out high volume printing. However, when technical problems arise, it is better to have basic troubleshooting know-how. If you run out toner, purchase a TN780 super high yield toner cartridge to lessen frequent replacement.

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