Printer Troubleshooting

HP C6180: How to Troubleshoot Most Common Ink Cartridge Related Problems?

HP C6180

Printer manufacturers release newer models frequently to keep up with the fast-paced advancement of technology and to meet the demands of the market. Generally, printer features are mixed and matched to satisfy the need, catch the attention of the consumers to choose their product, and persuade them to make a purchase. Thus, you can expect your device to become obsolete in 2 to 3 years time considering the constant upgrade of technology. All these considered along with the expiration of customer and technical support makes printer troubleshooting even more taxing.

One of the most common problems endured by users of HP C6180 printer involves HP 02 ink cartridge related malfunctions. Since I have firsthand experience with this kind of hassle, I purposely came up with this troubleshooting guide to shed some light and ease this inconvenience. The length of the process can be intimidating when put into words, but you can probably do all these in less than 5 minutes.

Power On the All-in-One inkjet printer.

  1. After a successful bootup, press and hold the asterisk button on the control panel of your HP C6180. While holding the “*” button, press the “#” key and release both keys. The display should say “Enter Special Key Combo” if done correctly. Proceed to the next step if successful, otherwise repeat press and hold procedure.
  1. Press and release the buttons “1”, “2” and “3” in sequence. You will see “Support” R0631M on the screen if done correctly.
  1. Tap on the right arrow button until you hit “System Configuration Menu”. Tap the “OK” button. You should see “Hardware failure status” on the screen. If not, tap the arrow key until you get to “Hardware failure status”. Tap the “OK” button again. This time, you should see “Hardware failure status: Clear” on the screen. Press and release “OK” button once again to clear.
  1. Hit the “Ok” Button and the message should change to “Hardware failure status Cleared”. This time you need to hit the “Cancel” button many times to get either the “Welcome to Photosmart Express” or until an error message appears.
  1. Turn off the all-in-one printer and unplug the power cable from the back of the machine and wall outlet. Give it a minutes rest to discharge power.
  1. Plug the power cable into the wall outlet first and then into the back of the HP C6180.
  1. Turn the unit on. You should see “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE” on the screen of the control panel. Press “Ok” and the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

This printer troubleshooting guide can be used to activate diagnostics mode of the HP C6180 all-in-one inkjet printer. It will not only tell you what’s causing the problem but will also resolve most HP 02 ink cartridge inkjet consumables-related issues like ink expiration.

You Might Also Like


  • Reply
    June 28, 2017 at 6:16 am

    Thanks for the terrific manual

  • Reply
    June 28, 2017 at 1:02 pm

    Thanks, it is quite informative

  • Reply
    June 30, 2017 at 5:45 pm

    This is actually helpful, thanks.

  • Reply
    July 1, 2017 at 2:33 am

    This is truly useful, thanks.

  • Reply
    July 1, 2017 at 11:59 am

    It works very well for me

  • Reply
    July 1, 2017 at 2:31 pm

    Thank you for the wonderful article

  • Reply
    July 1, 2017 at 3:52 pm

    Thanks for the wonderful post

  • Reply
    July 4, 2017 at 11:47 am

    Thanks for the excellent guide

  • Reply
    July 5, 2017 at 3:50 am

    Thanks for the wonderful guide

  • Reply
    July 5, 2017 at 6:27 am

    Thanks for the wonderful manual

  • Reply
    July 5, 2017 at 8:23 am

    It works very well for me

  • Reply
    July 5, 2017 at 7:15 pm

    Thanks for the great post

  • Reply
    July 6, 2017 at 7:21 pm

    I enjoy the article

  • Reply
    July 7, 2017 at 12:11 pm

    Thanks, it is very informative

  • Reply
    click here
    July 17, 2017 at 10:10 am

    Howdy! I could have sworn I’ve been to this website before but after reading through some of the post I realized it’s new to me. Anyhow, I’m definitely delighted I found it and I’ll be bookmarking and checking back frequently!

  • Reply
    July 22, 2017 at 2:52 am

    Thanks, it is very informative

  • Reply
    puneet thakur
    December 8, 2017 at 9:45 am

    Very informative article. However, if anyone is facing printer issues even then, they may contact 25dollarsupport for instant solutions. They have excellent printer support.

  • Reply
    Pam T.C.
    September 23, 2018 at 5:49 pm

    After trying many articles and being ready to toss the printer I came across this article and followed the directions. I am printing for the first time in months. Thank you so very much for this wonderful advice.

  • Reply
    June 3, 2019 at 5:27 pm

    My printer was refusing to print magenta. It would COPY magenta but not print. I followed these instructions and VOILA… printing magenta now. Thank you so much!!!

  • Reply
    August 20, 2019 at 12:17 am

    This is a great inspiring article.I am pretty much pleased with your good work.You put really very helpful information. Keep it up. Keep blogging. Looking to reading your next post.

  • Reply
    October 25, 2019 at 4:44 am

    This article helps me to troubleshoot my printer and now its working fine thank you.

  • Leave a Reply